Privacy notice
Effective 30 October 2026. Contact: admin@renthubsa.co.za.
Information in your workspace
RentHub stores account contact information, verification and sign-in records, properties, tenants, leases, rent records, maintenance requests and files you provide. Landlords must be authorised to provide tenant information and keep it accurate.
How information is used
We use these records to provide your workspace, control access, process subscription status, deliver account emails, support users and maintain audit history. Tenant access is limited to linked tenancies. Authorised platform staff can access records for platform administration and support.
Demo requests
If you request a walkthrough, we store your name, email address, phone number, portfolio size, contact preference and any message you provide. Authorised platform staff use these details to contact you and arrange the demo, and keep a record of follow-up decisions. Submitting a request does not confirm a calendar booking, create a subscription or authorise payment. Contact admin@renthubsa.co.za to withdraw your request or ask about access, correction or deletion of your contact information.
Service providers
Application data is stored in MySQL on our hosted server, with uploaded files in protected server storage. Account emails use Resend. Subscription checkout uses Payfast. Connected tenant rent payments use the landlord’s payment provider. Card details are entered at Payfast and are not stored in RentHub. Billing identifiers and encrypted subscription tokens are retained to manage renewals and cancellation.
Emergency contacts and identity review
Tenants and authorised landlord staff can maintain an emergency contact. The tenant should inform that person before providing their details. An emergency contact is not a guarantor. Identity review documents are accessible only to the applicant and their designated reviewers: landlord staff for tenant cases, and platform administrators for landlord identity cases. Documents are encrypted and restricted to permitted file formats and sizes. Manual review is separate from email verification and does not automatically decide rental eligibility.
Verification document files are retained for 90 days from upload, then removed by scheduled processing. Review decisions, document hashes and audit events remain as review history. Emergency contact details can be removed from the profile; the audit event is retained. Contact support about additional retention or privacy requests.
Cookies and retention
RentHub uses essential session cookies to keep you signed in. Trial expiry and cancellation do not automatically erase records. Financial and audit history is retained separately from recoverable deleted portfolio records. Contact support to request access, correction, export or account deletion; records that must be retained will be identified during that request.